Vacation / Injury / Suspension: We require 2 weeks notice to your billing date on all suspensions. You must be a member for at least 3 months. Suspensions are for a minimum of 1 month to a maximum of 3 cumulative months in 1 year. A doctor's or alternative health professional’s note is required for all injury suspension. How to notify us of a suspension:
- Come in to any location and fill out a suspension request form.
- Download suspension form.
- Or e-mail firstname.lastname@example.org.
Cancellation: We require 30 days notice to your billing date for all cancellations. You must have fulfilled your 3 month or yearly commitment before you can cancel without penalty.
Under no circumstances are date extensions granted. Memberships may not be used by, or transferred to, another person. You may cancel in the following ways:
- Come in to any location and fill out a cancellation request form.
- Download cancellation form.
- Or e-mail email@example.com
Unused Time: There is no refund for unused time on memberships, and there are no extensions. Once you sign up it is your responsibility to use the membership to your satisfaction, or else cancel it. Those who are uncertain about their ability to commit should consider buying a class card. See class card options.
Late Payment: Members will automatically be charged $15 for any returned payment item due to closed accounts, insufficient funds, etc.
Class Cards: All Class Card purchases are final. We cannot offer refunds, transfers or exchanges.
Payments: You monthly payment will be automatically deducted from your Credit Card account on the same date every month. Membership payments continue automatically after completion of your initial commitment. All membership automatically renew unless cancelled with proper notice.
If you have any other questions please contact Membership:
Membership Hours: Monday and Thursday 10am-3pm; Tuesday 11am-4 pm
Membership Location: 218 N. 7th Street (Retail Space)